DASSAULT SYSTEMES is Hiring. ⏳. CAD Mechanical Engineer. ⏳

Tech Support - CAD

Company - Dassault Systèmes

Location - Pune

Experience - 2-5 Years

Field - Engineering

Job Description
Role And Responsibilities

• Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
• Assist SOLIDWORKS resellers to troubleshoot and resolve issues
• Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
• Timely deliver answers /solutions including validating all code corrections against customer scenarios 
• Writing and reviewing knowledge articles and best practice documents
• Skills Required : 
• Good understanding of SOLIDWORKS CAD
• Technical Support experience
• Good Communication Skills (Verbal as well as Written)
• Willingness to learn on the go

The Challenges ahead:

• Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems. 
• Mentor team members by sharing Technical expertise
• Coordinate the annual Technical training summit for all resellers in the APAC 
• Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation

Educational Qualification

• Bachelor’s Degree in Mechanical/Automobile Engineering
• PDM/PLM knowledge – added advantage
• Good CAD & Geometry Knowledge
• Excellent analytical skills, methodical problem solving skills and troubleshooting skills
• Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
• Self-motivated and willing to learn new skills and technologies as needed
• Ability to meet objectives, goals and deadlines with minimal supervision.

Experience

Experience 2-5 Years

About Company

Join Dassault Systèmes, The 3DEXPERIENCE Company. Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 17,000 talented professionals.

Building on the past and pointing to the future, the virtual experience twin is a real scientific and industrial asset that allows the wider innovation community to invent new usages, the products underpinning them and the production tooling involved, all in the virtual world.

Generally speaking, in life there are no rehearsals. But in the virtual world, we can simulate and evaluate impacts before creating any experience in the real world.